Diff: 09-Platform Documentation.md
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09-Platform Documentation.md
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@@ -124,9 +124,10 @@ The ticket panel contains several buttons, each corresponding to a specific tick
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| Name | Description | Who can open ticket? | Who has access? |
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|------|-------------|----------------------|-----------------|
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| general | general questions, that may not fit any other category | everyone | Staff, Jury |
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| formal | related to complaints, policies questions | ENISA, Jury, Steering Committee | Staff, Jury |
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| formal | related to complaints, policies questions | ENISA, Jury, Steering Committee, Captain, Coaches | Staff, Jury |
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| challenge | related to challenges | Player | Staff, Author, Jury |
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| emergency | the type of a ticket related to "emergency" questions, in case of urgent emergencies, please first contact staff on site! | everyone | Staff, Jury |
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| Press / Communications | Contact Comms about press visits, interviews, photo/video or press-angel support. | everyone | Staff, Press Room Managers ,Jury |
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Emergencies category is for emergency tickets only.
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